{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Free standard UK delivery on orders of £50 or more after discounts; a £22.00 delivery charge applies below that. Express Delivery is available on any order for £22.00, with no separate guaranteed delivery time. Orders are handled in 24 to 48 hours and delivered in 5 to 7 days. A tracking number is emailed on dispatch.",
    "content": "Shipping & Delivery Last updated 25 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. UK delivery charges Standard delivery is free when your order comes to £50 or more after discounts. Below £50, delivery costs £22.00. Express Delivery is available on any order for £22.00. If you choose it, it replaces the standard delivery charge. You will see the delivery charge at checkout before you pay. Delivery times Delivery usually takes 5 to 7 days in the UK. This does not include our order handling and processing time of 24 to 48 hours. Delivery time varies by location. We do not publish a separate or guaranteed delivery time for Express Delivery. If you need an item by a certain date, please ask us before you order. Our delivery partners Delivery outside the UK Free delivery applies to UK addresses only. If you need delivery outside the UK, contact us before you order. Extra delivery charges apply. Tracking and separate parcels Once your order is shipped, we email you a tracking number. For logistical reasons, items in the same order may be sent in separate parcels. Use Track Your Parcel or contact our team if you need help. Late, lost or damaged parcels Your order is our responsibility until it is delivered to you. If it has not arrived within the delivery time above, contact us and we will find out what has happened. If an item is lost in transit, we refund the full cost of the item, including delivery. If it arrives damaged, tell us and we will put it right at no cost to you. Our refunds and returns policy has the details. Questions If you have any other questions about delivery, email theteam@raisedtoiletseat.co.uk and we will do our best to help.",
    "url": "https://raisedtoiletseat.co.uk/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "Orders can be cancelled free of charge before dispatch. UK consumers have the legal 14 day right to cancel after delivery under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and this shop's own policy allows 15 days from delivery. The customer pays return postage for a change-of-mind return. Refunds cover the price paid plus delivery up to the cheapest option, are paid within 14 days of the goods coming back, and are usually processed 24 to 48 hours after the return arrives. Rights under the Consumer Rights Act 2015 for faulty, damaged or misdescribed goods apply to everything sold here, including a 30 day right to reject, and the shop pays return postage for those items.",
    "content": "Refunds & Returns Last updated 25 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. If you are not happy with your order, we are here to help. This page explains your legal rights as a UK consumer and our own returns policy. Nothing on this page reduces your legal rights. Customer support You can email customer support at any time at theteam@raisedtoiletseat.co.uk . We do our best to reply within 24 hours. Cancelling before your order is sent You can cancel any order free of charge until it is dispatched. Most orders are sent within 24 hours, so if you need to change or cancel an order you have paid for, please contact us within 12 hours. Once packing and shipping have started, we may not be able to stop the parcel. You can still cancel after it arrives, as explained below. Your 14 day right to cancel The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you the right to cancel an online order within 14 days for any reason. The 14 days start the day after you receive the goods. If your order comes in separate parcels, they start the day after the last parcel arrives. To cancel, tell us clearly by email at theteam@raisedtoiletseat.co.uk with your order number. You do not have to give a reason. You then have a further 14 days to send the goods back. Our 15 day returns window Our own returns policy gives you a little longer than the law requires: 15 days from delivery to tell us you want to return an item. You can ask for a refund or an exchange. It works in the same way as the legal right above, and it does not replace it. Sending a change-of-mind return Email us first with your order number. We will give you the return address, which is the warehouse your parcel was sent from. Please do not send items to our administration offices. They are not return depots. You pay the cost of sending the item back. Please return the item in its original packaging if you can, with your receipt, order confirmation or other proof that you bought it from this website. You can handle the item as you would in a shop to check it. If it has been used or handled more than that, we may reduce the refund to reflect any loss in value. We cannot accept returns of items bought from other retailers. Please return those to the retailer you bought from. Your refund We refund the price you paid for the goods. We also refund the delivery charge you paid, up to the cost of our cheapest delivery option for that order. If you chose Express Delivery when free standard delivery was available, we do not refund the extra £22.00 for Express. By law we must refund you within 14 days of receiving the goods back, or within 14 days of you showing us proof that you have sent them, whichever is sooner. In practice, we aim to process your refund within 24 to 48 hours of receiving the returned item. Refunds go back to the payment method you used, such as your card or PayPal account. If you prefer, we can hold the amount as credit for a future order instead. Your bank or PayPal may take a few extra days to show the refund. Faulty, damaged or not as described Under the Consumer Rights Act 2015, the goods we sell must be of satisfactory quality, fit for purpose and as described. This applies to everything we sell, and it is separate from the 14 and 15 day windows above. Within 30 days of delivery, you can reject a faulty item and get a full refund. After 30 days, you can ask for a repair or a replacement. If a repair or replacement does not fix the problem, you can ask for a price reduction or a refund. We pay the return postage for faulty, damaged or incorrect items. In England, Wales and Northern Ireland, you can make a claim for faulty goods up to six years after you bought them. In Scotland, it is five years from when you found the problem. This is the time limit for making a claim. It is not a promise about how long a product will last. Damaged items If an item arrives damaged or with parts missing, please tell us as soon as you can. Our customer service team will sort it out quickly, at no cost to you. Wrong item sent If you receive something different from what you ordered, please tell us as soon as you can. Our team will arrange the right item, or a refund, and we cover the return postage. Order not received If your order does not arrive, please tell us as soon as you can and we will look into it. If an item has been lost in transit, we refund the full cost of the item, including delivery. Start a return or get help Email theteam@raisedtoiletseat.co.uk or use our contact form with your name, the product, your order number and a short message about what you would like to do. If you have a question about this policy, or a case that needs more attention, email caseresolution@customersupport.care . Our complaints handling policy explains what happens next.",
    "url": "https://raisedtoiletseat.co.uk/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Toilet Seat Company UK (Caruso Consulting Co Ltd, the controller) collects, uses, shares and protects personal data under the UK GDPR and the Data Protection Act 2018, including cookies, analytics, transfers outside the UK and how to complain to the Information Commissioner's Office.",
    "content": "Privacy Policy Last updated 25 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. Who we are Our website address is raisedtoiletseat.co.uk . Toilet Seat Company UK is a trading name of Caruso Consulting Co Ltd, which is the controller of the personal data collected through this website. Our corporate address is Suite 44, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand. Our UK administration office is at 3 Bunhill Row, London EC1Y 8YZ, United Kingdom. For any privacy question, email theteam@raisedtoiletseat.co.uk . We handle personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. What we collect When you place an order, we collect your name, email address, phone number, delivery address, the items you order and any delivery notes you add. Card and PayPal payments are handled by Stripe and PayPal on their own secure pages. We do not see or store your full card number. When you contact us by email, through the contact form or through the chat window on this site, we collect your name, your contact details, what you write to us and any photos you attach. If you accept analytics and advertising cookies, Google collects information about how you use the site, such as the pages you visit, the device and browser you use, and whether you arrived from one of our ads. Your basket is kept in your own browser so it is still there when you come back. Why we use it, and our lawful basis We use your order details to take payment, deliver your order, send order and tracking emails, handle cancellations, returns and complaints, and answer your questions. This is necessary to carry out our contract with you. We keep order and payment records to meet our tax, accounting and consumer law duties. This is necessary to comply with the law. We use enquiry details, and limited technical data, to reply to you, keep the site secure and prevent fraud. We do this because we have a legitimate interest in running the shop safely and helping our customers. We use analytics and advertising cookies only if you agree to them. You can withdraw that consent at any time using \"Cookie settings\" at the bottom of every page. Who we share it with We only share what each provider needs to do its job for us: Stripe and PayPal, to take payments. Resend, to send order emails and to pass contact form messages to our team. Vercel, which hosts this website. Supabase, which stores our order records. Google Analytics and Google Ads, to measure how the site and our ads perform, if you accept those cookies. IntellextAI, which provides the chat window on this site. The warehouses and couriers that pack and deliver your order. We may also share information where the law requires it, or to protect our legal rights. Sending data outside the UK Our company is based in Thailand, and several of our providers are based in the United States and elsewhere. This means your personal data is processed outside the UK. Where UK data protection law requires safeguards for these transfers, we rely on the transfer terms our providers offer. Ask us if you would like more information about them. Cookies We use essential storage to keep your basket and remember your cookie choice. For visitors in the UK, Google Analytics and Google Ads cookies stay switched off until you accept them in our cookie banner. Our cookie policy explains each type and how to change your choice. How long we keep it We keep order records for as long as we need them to deliver your order, deal with returns and claims, and meet our tax and legal duties. We keep messages from contact forms, email and chat for as long as we need them to deal with your enquiry and any follow-up. After that, we delete them or make them anonymous. Keeping it safe We use reasonable technical and organisational safeguards to protect your data from unauthorised access, loss and misuse. No website can be completely secure, so please contact us straight away if you think your data has been put at risk. Your rights Under UK data protection law you have the right to: ask for a copy of the personal data we hold about you ask us to correct data that is wrong or incomplete ask us to delete your data ask us to restrict how we use your data object to us using your data on the basis of our legitimate interests ask for data you gave us in a format you can take to another provider withdraw your consent at any time, where we rely on consent To use any of these rights, email theteam@raisedtoiletseat.co.uk . We will reply within one month. We may need to keep some records where the law requires it, for example for tax or to deal with a legal claim. Complaining to the ICO If you are unhappy with how we have handled your personal data, please tell us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator, at ico.org.uk . Our previous website: accounts, comments and embedded content Our previous website offered customer accounts and a comment feature. When visitors left a comment, it recorded the details in the comment form, plus the visitor's IP address and browser details to help detect spam. Comments could be checked by an automated spam detection service. A scrambled version of the commenter's email address (a hash) could be sent to the Gravatar service to check for a profile picture. Gravatar's privacy policy is at automattic.com/privacy . If you had an account or left a comment, you can ask us for a copy of the personal data we hold from those features, ask us to correct it, or ask us to delete it. We may keep some records where we must for administrative, legal or security reasons. Pages on this site may include content embedded from other websites, such as videos. That content behaves as if you had visited the other website, which may collect data about you and use its own cookies under its own privacy terms. If you send us photos, for example of a damaged item, please remove location data from the image first unless we need it to help you. Changes to this policy We may update this policy. The current version is always on this page, with the date it was last updated.",
    "url": "https://raisedtoiletseat.co.uk/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from Toilet Seat Company UK, a trading name of Caruso Consulting Co Ltd. Nothing in them limits a UK consumer's legal rights.",
    "content": "Terms & Conditions Last updated 25 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. Who we are Toilet Seat Company UK is a trading name of Caruso Consulting Co Ltd. Our UK administration office is at 3 Bunhill Row, London EC1Y 8YZ, United Kingdom. Our corporate address is Suite 44, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand. These are administration addresses, not shops or return depots. You can email us at theteam@raisedtoiletseat.co.uk or call +66 (0) 98 391 3877 (international call centre). In these terms, \"we\", \"us\" and \"the seller\" mean Caruso Consulting Co Ltd trading as Toilet Seat Company UK. \"You\" and \"the buyer\" mean the person or organisation placing the order. \"Goods\" means the products you order from us. Your legal rights If you buy as a consumer, you have legal rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Nothing in these terms removes or limits those rights. For free advice about your rights, contact Citizens Advice . Ordering and payment Payment is due when you complete your order. If payment is declined or not received, the order is not placed and nothing is sent. You can pay with most major credit and debit cards through Stripe, or with PayPal. Prices and delivery charges are shown in pounds sterling (£) before you pay. The price shown is the full price of the goods. We are not VAT registered and we do not charge VAT. The goods become yours once we have received payment in full. They are our responsibility until they are delivered to you, or to someone you have named to receive them. Delivery You pay the delivery charge shown at checkout. Standard UK delivery is free on orders of £50 or more after discounts. Below that, delivery costs £22.00. Express Delivery is available on any order for £22.00. The free delivery offer applies to UK addresses only. If you need delivery outside the UK, contact us before you order, because extra delivery charges apply. We take reasonable steps to protect your goods from loss or damage on the way to you. If an item is lost in transit, contact us and we will refund the full cost of the item, including delivery. If an item arrives damaged, tell us and we will put it right. See our shipping policy for times, charges and tracking. Cancelling and returning an order You can cancel free of charge at any time before your order is dispatched. After delivery, you have a legal right to cancel within 14 days for any reason. Our own returns policy gives you a little longer: 15 days from delivery. You pay the cost of sending a change-of-mind return back to us. If goods are faulty, damaged or not as described, your rights under the Consumer Rights Act 2015 apply separately. They are not limited to 15 days, and we pay the return postage. To cancel or start a return, email theteam@raisedtoiletseat.co.uk . Our refunds and returns policy explains how it works and when you get your money back. Complaints Send any complaint about an item or about us to theteam@raisedtoiletseat.co.uk with your order details. We look at each case individually and will be in touch. If you are not happy with our reply, email caseresolution@customersupport.care . Our complaints handling policy explains the steps. Choosing and using products Check the size, fit, maximum user weight and fitting needs shown for each product before you order. Follow the instructions that come with it. The information on this website is general product information. It is not medical advice. If you are unsure whether a product suits your needs, ask a health professional, or ask us before you order. Our responsibility to you If we break these terms or fail to use reasonable care, we are responsible for loss or damage you suffer that was a foreseeable result. We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for breach of your legal rights as a consumer. We sell goods for home and private use. If you use them for a business, we are not responsible for loss of profit or loss of business. Our liability and product use page has more detail. Which law applies If you live in the UK, you keep the protection of the consumer laws of the part of the UK where you live. You can bring a claim in the courts of England and Wales, Scotland or Northern Ireland, depending on where you live. Changes to these terms We may update these terms. The terms shown on this page when you place your order apply to that order. By using this website and placing an order, you agree to these terms. Our privacy policy explains how we handle your personal data.",
    "url": "https://raisedtoiletseat.co.uk/terms-and-conditions/"
  }
}