Terms & Conditions

Last updated 25 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order.

Who we are

Toilet Seat Company UK is a trading name of Caruso Consulting Co Ltd. Our UK administration office is at 3 Bunhill Row, London EC1Y 8YZ, United Kingdom. Our corporate address is Suite 44, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand. These are administration addresses, not shops or return depots. You can email us at theteam@raisedtoiletseat.co.uk or call +66 (0) 98 391 3877 (international call centre).

In these terms, "we", "us" and "the seller" mean Caruso Consulting Co Ltd trading as Toilet Seat Company UK. "You" and "the buyer" mean the person or organisation placing the order. "Goods" means the products you order from us.

Your legal rights

If you buy as a consumer, you have legal rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Nothing in these terms removes or limits those rights. For free advice about your rights, contact Citizens Advice.

Ordering and payment

Payment is due when you complete your order. If payment is declined or not received, the order is not placed and nothing is sent. You can pay with most major credit and debit cards through Stripe, or with PayPal.

Prices and delivery charges are shown in pounds sterling (£) before you pay. The price shown is the full price of the goods. We are not VAT registered and we do not charge VAT.

The goods become yours once we have received payment in full. They are our responsibility until they are delivered to you, or to someone you have named to receive them.

Delivery

You pay the delivery charge shown at checkout. Standard UK delivery is free on orders of £50 or more after discounts. Below that, delivery costs £22.00. Express Delivery is available on any order for £22.00.

The free delivery offer applies to UK addresses only. If you need delivery outside the UK, contact us before you order, because extra delivery charges apply.

We take reasonable steps to protect your goods from loss or damage on the way to you. If an item is lost in transit, contact us and we will refund the full cost of the item, including delivery. If an item arrives damaged, tell us and we will put it right. See our shipping policy for times, charges and tracking.

Cancelling and returning an order

You can cancel free of charge at any time before your order is dispatched. After delivery, you have a legal right to cancel within 14 days for any reason. Our own returns policy gives you a little longer: 15 days from delivery. You pay the cost of sending a change-of-mind return back to us.

If goods are faulty, damaged or not as described, your rights under the Consumer Rights Act 2015 apply separately. They are not limited to 15 days, and we pay the return postage.

To cancel or start a return, email theteam@raisedtoiletseat.co.uk. Our refunds and returns policy explains how it works and when you get your money back.

Complaints

Send any complaint about an item or about us to theteam@raisedtoiletseat.co.uk with your order details. We look at each case individually and will be in touch. If you are not happy with our reply, email caseresolution@customersupport.care. Our complaints handling policy explains the steps.

Choosing and using products

Check the size, fit, maximum user weight and fitting needs shown for each product before you order. Follow the instructions that come with it. The information on this website is general product information. It is not medical advice. If you are unsure whether a product suits your needs, ask a health professional, or ask us before you order.

Our responsibility to you

If we break these terms or fail to use reasonable care, we are responsible for loss or damage you suffer that was a foreseeable result. We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for breach of your legal rights as a consumer. We sell goods for home and private use. If you use them for a business, we are not responsible for loss of profit or loss of business. Our liability and product use page has more detail.

Which law applies

If you live in the UK, you keep the protection of the consumer laws of the part of the UK where you live. You can bring a claim in the courts of England and Wales, Scotland or Northern Ireland, depending on where you live.

Changes to these terms

We may update these terms. The terms shown on this page when you place your order apply to that order. By using this website and placing an order, you agree to these terms. Our privacy policy explains how we handle your personal data.